Refund policy
REFUND POLICY
Returns
- Returns are accepted within 30 days of order arrival.
- Shipping fees are not covered for merchandise that is not damaged or incorrectly shipped.
- Clothing that has been washed or worn will not be accepted for return.
Return Shipping Costs
- Shipping fees are only covered for products that are damaged or shipped incorrectly.
- Contact customer support with an explanation of the defect and include photo and/or video evidence to receive a pre-paid shipping label via email.
- Items must be returned within 2 weeks of receiving the return shipping label, or the label will become invalid.
Return Instructions
- Use the original packaging (if possible) to return your item(s) to:
Vantiva Supply Chain Solutions
5215 Lamar Avenue
Memphis, TN 38118
Return Tracking
- Use a mail service that provides tracking or insurance.
- We are only responsible for items received and cannot be held responsible for returns/exchanges lost in transit.
Processing Time
- Once your return reaches our office, please allow up to 14 days for processing.
- Refunds will be issued to the original payment method.
- A representative will contact you via the email address used to place your order with further details.
Refund Timeline
- Refunds to credit cards typically post within 3–5 business days.
- Refunds to bank accounts or pin-less debit cards may take up to 10 business days.
- Processing times may vary depending on your financial institution.
Questions?
Email us at: outkast@ceremonyofroses.com